Re-Q Privacy Policy

1. Overview

This policy explains what information Re-Q and req-audio.com collect when you purchase, try, activate, or contact us about the Software, and what we do with it. We collect the minimum needed to process your purchase, issue and validate your license key, and respond to support requests.

2. Information We Collect

Purchase information: when you buy Re-Q, we receive your email address and a payment reference from our payment processor, Stripe. We keep these with your license key and the purchase date.

Free trial information: when you start a free trial, we keep the email address you enter, a trial reference, your trial key, and when the trial was signed up for and first used.

Support requests: if you use the contact form, the email address and message you provide are sent to our support inbox. We don't store them anywhere else.

License checks: Re-Q sends your license key to our server to check it's valid. Nothing else is sent with it.

Limiting misuse: to stop our forms and key checks being overused, we keep a one-way hash of the IP address each request came from, and when, for up to a day. Your IP address itself isn't stored.

We never see or store your payment card details. Those are handled entirely by Stripe, a PCI-compliant payment processor.

We do not use cookies, analytics, or tracking scripts on req-audio.com.

3. How We Use Your Information

A trial's email address is used to send you the trial key and to allow one trial per email address. If you later buy Re-Q, or are given a key, with the same email address, your trial record becomes your purchase record, noting that it began as a trial, and the trial key stops working.

Your email and payment reference are used to generate and issue your license key, verify purchases, process refunds, and contact you about changes to these policies or your purchase. Support form submissions are used only to respond to your request.

4. Third-Party Service Providers

We rely on the following services to run req-audio.com and process your purchase. Each processes data under their own privacy policies:

Stripe - payment processing and checkout.
Cloudflare - website hosting and our database/file storage.
Resend - sends your license or trial key by email, and relays support form submissions to our inbox.
iCloud Mail - hosts our support inbox at [email protected].

5. Data Retention

Trial records (email, trial reference, trial key, sign-up and start times) are kept so each email address gets one trial, until you buy Re-Q with that address (when the trial record becomes your purchase record) or ask us to delete it. Request records used to limit misuse are kept for up to a day.

Purchase records (email, payment reference, license key) are kept for as long as your license remains valid, so it can continue to be verified and recovered. Support form messages are not retained beyond your and our email history.

6. Data Security

License keys: we never store your key as it is, only a one-way hash of it, which can confirm a key is valid but can't be turned back into the key. On your Mac, Re-Q keeps the key in your macOS Keychain.

Email addresses: your email address is encrypted before it's stored, with a key held only on our server.

Access to purchase records is restricted to what's needed to run req-audio.com. No system is perfectly secure, but we don't collect more than we need in the first place.

7. Your Rights

You can request a copy of, correction to, or deletion of the personal information we hold about you by contacting [email protected]. Deleting your purchase record stops its key downloading Re-Q or its updates (a copy already set up with it keeps running), and deleting a trial record ends the trial; we'll email you to confirm it's done.

8. Changes to This Policy

This policy may be updated from time to time. Continued use of the Software after changes are posted constitutes acceptance of the revised policy. You will be notified of material changes via email when they take effect.

9. Governing Law

This policy is governed by the laws of New Zealand, without regard to its conflict of law principles.

10. Contact

Questions about this policy, or requests regarding your data, can be sent to [email protected].